Terms of service

TERMS OF SERVICE 

Effective date: 03/09/2026 

OVERVIEW 

Welcome to Morning Vibe. These Terms of Service (“Terms”) apply when you visit, browse, use, or buy from our website and related online store (the “Services”). 

In these Terms, “we”, “us” and “our” means MORNING VIBE, trading as Morning Vibe, whose contact details are set out at the end of these Terms. 

Morning Vibe is powered by Shopify, which helps us provide our online store and related Services. Any purchase you make through our store is made directly with us, not Shopify. 

Please read these Terms carefully before using the Services or placing an order. By using the Services or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services. 

Nothing in these Terms affects your statutory rights as a consumer. 

SECTION 1 – ACCESS AND ACCOUNT 

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order through our store. 

When you use the Services or place an order, you may be asked to provide information such as your name, email address, billing address, delivery address, and payment details. You must make sure that the information you provide is accurate, current, and complete. 

If you create an account, you are responsible for keeping your login details secure and for any activity under your account, unless someone else has accessed your account because we failed to use reasonable care. 

You must not transfer, sell, assign, or licence your account to another person. 

SECTION 2 – OUR PRODUCTS 

We try to describe and display our products accurately. However, colours, images, packaging, and product appearance may vary slightly depending on your device, screen settings, photography, lighting, product updates, and packaging changes. 

We may update product descriptions, images, packaging, features, or availability from time to time. Any material change that affects an order you have already placed will be handled in accordance with your consumer rights and these Terms. 

We may limit quantities or discontinue products where necessary, for example because of stock levels, supply issues, suspected fraud, or delivery restrictions. 

We are responsible for supplying goods that match the contract, are as described, are of satisfactory quality, and are fit for their usual purpose. 

SECTION 3 – ORDERS 

When you place an order, you are making an offer to buy the products in your basket. Your order is accepted only when we send you an order confirmation. 

We may decline or cancel an order before acceptance where we have a valid reason, including where the product is unavailable, the pricing or product information contained an obvious error, payment is not authorised, delivery restrictions apply, or we suspect fraud or misuse of the Services. 

If we cannot accept your order or need to cancel it before acceptance, we will contact you using the details you provided and refund any payment already taken. 

Please review your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible at official.morning.vibe@gmail.com. We cannot guarantee changes once an order has been processed or dispatched, but this does not affect your cancellation and refund rights. 

Your purchase is also subject to our Return and Refund Policy. 

Unless we agree otherwise in writing, products bought from our store are for personal or household use and not for commercial resale. 

SECTION 4 – PRICES, TAXES AND PAYMENT 

Prices are shown in pounds sterling (£) unless stated otherwise. The price you pay is the price shown at checkout when you place your order, subject to correction of obvious pricing errors before the contract is accepted. 

We will clearly show available delivery options and delivery costs before you place your order. 

Prices are inclusive of Value Added Tax (VAT). 

Discounts, promotions, and offers may change or end at any time. Promotional terms may apply in addition to these Terms. If promotional terms conflict with these Terms, the promotional terms will apply to that promotion. 

You must provide accurate and authorised payment details. By submitting payment details, you confirm that you are authorised to use the payment method and that the payment provider may charge the order amount. 

SECTION 5 – SHIPPING AND DELIVERY

Our delivery options, costs, estimated delivery times and any delivery restrictions are set out at checkout and in our Shipping Policy.

The delivery timeframe applicable to your order will be the timeframe shown at checkout when you place your order. Unless we agree a different delivery period with you, we will deliver goods without undue delay and no later than 30 days after the contract is made.

Delivery dates and times are estimates unless we expressly agree a guaranteed delivery date with you. If a significant delay occurs, we may contact you where appropriate and will work with our fulfilment or delivery partners to resolve the issue.

For consumer orders, the goods remain our responsibility until they are delivered into your physical possession, or into the possession of a person you identify to take delivery on your behalf.

If you arrange your own carrier and that carrier is not one of the delivery options offered by us, responsibility for the goods may pass to you when the goods are handed to that carrier.

If your order is lost, damaged or significantly delayed in transit, please contact us at official.morning.vibe@gmail.com so that we can investigate and arrange an appropriate resolution.

Further information about delivery options, tracking, fulfilment partners and delivery issues is available in our Shipping Policy.


SECTION 6 – CANCELLATION, RETURNS AND REFUNDS

This section summarises your key cancellation and return rights. More detail is set out in our Return and Refund Policy.

For online purchases, UK consumers generally have a statutory right to cancel an order without giving a reason within 14 days after the day they receive the goods.

Morning Vibe extends this by offering a 30-day return period, meaning you may request a return within 30 days of receiving your order.

To cancel or request a return, you must clearly tell us that you wish to do so. You can contact us at official.morning.vibe@gmail.com or use our Shopify return portal, where available.

After telling us that you wish to cancel or return your order, you must send the goods back without undue delay and no later than 14 days after notifying us.

Please do not return goods without first contacting us. Once your return has been arranged, we will provide the appropriate return instructions and a prepaid return postage label. Morning Vibe will cover the cost of approved return postage.

Our normal process is to issue your refund once the returned goods have been received by our designated returns processing centre.

Where your statutory cancellation rights apply, we will refund you without undue delay and no later than 14 days after the earlier of:

  • the date we receive the returned goods; or

  • the date you provide satisfactory evidence that you have sent the goods back.

For returns made under our additional 30-day returns policy but outside the statutory cancellation period, we will refund you without undue delay and no later than 14 days after we receive the returned goods.

Refunds will be made to the original payment method used for your purchase, unless another method is expressly agreed.

Where applicable, we will refund the price paid for the returned goods and the cost of our standard delivery service. Our standard UK delivery service is currently free. If you chose a more expensive delivery option, such as Next Day Delivery, the additional amount paid above the cost of our standard delivery service will not normally be refunded for a change-of-mind cancellation.

If a product is faulty, damaged, not as described, or does not do what it is supposed to do, you may have additional rights to a repair, replacement, refund or other remedy under UK consumer law. These rights are not affected by our 30-day returns policy.

Please contact us at official.morning.vibe@gmail.com if you have any questions about a return, refund or faulty product.

SECTION 7 – INTELLECTUAL PROPERTY 

The Services, including our website text, layout, graphics, product photography, videos, product reviews, designs, logos, and branding, are owned by Morning Vibe, our partners, or our licensors, unless stated otherwise. 

You may use the Services for your personal, non-commercial use only. You must not copy, reproduce, distribute, modify, publish, display, sell, resell, scrape, or exploit any part of the Services without our prior written permission, except where permitted by law. 

Morning Vibe names, logos, product names, designs, and slogans are trade marks or brand assets of Morning Vibe or its licensors. Brand name Morning Vibe® is a fully registered UK trade mark. 

Shopify’s name, logo, product names, and service names are trade marks of Shopify. Other names, logos, products, and service names on the Services may be trade marks of their respective owners. 

SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES 

We may provide access to third-party tools, apps, payment providers, delivery providers, or embedded functionality as part of the Services. These are provided by third parties and may be subject to separate terms and privacy notices. 

We are not responsible for third-party tools or websites that we do not control. However, this does not affect our responsibility to you for your order or your statutory consumer rights. 

You should review any third-party terms and policies before using third-party services. 

SECTION 9 – THIRD-PARTY LINKS 

The Services may contain links to third-party websites or content. These links are provided for convenience only. We do not control and are not responsible for third-party websites, content, policies, or practices. 

If you access third-party websites, you do so at your own risk. Complaints or questions about third-party products or services should be directed to the relevant third party, unless the issue relates to a product you bought directly from us. 

SECTION 10 – RELATIONSHIP WITH SHOPIFY 

Morning Vibe is powered by Shopify, which enables us to provide our online store and related Services. 

Sales and purchases made through our store are made directly with Morning Vibe. Shopify is not responsible for fulfilling your order or handling issues with products purchased from Morning Vibe, except where Shopify separately provides a service directly to you under its own terms. 

Nothing in this section affects your statutory rights or any responsibility we have to you as the seller of the goods. 

SECTION 11 – PRIVACY 

Our use of personal information is explained in our Privacy Policy. 

Because the Services are hosted by Shopify, Shopify and other service providers may process personal information to help us provide the Services, process payments, manage orders, prevent fraud, and improve the store. More detail should be set out in our Privacy Policy. 

You should also review Shopify’s privacy information where applicable. 

SECTION 12 – FEEDBACK, REVIEWS AND USER CONTENT 

If you submit reviews, feedback, suggestions, photographs, videos, comments, or other content to us (“Feedback”), you confirm that the Feedback is accurate, lawful, and does not infringe anyone else’s rights. 

You give us permission to use, reproduce, edit, publish, display, and share your Feedback for the purpose of operating, improving, and promoting Morning Vibe and our products. This permission is worldwide, royalty-free, and lasts for as long as the Feedback is protected by intellectual property rights. 

We may remove or edit Feedback if we reasonably believe it is unlawful, misleading, offensive, abusive, defamatory, spam, infringing, or otherwise inappropriate. 

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS 

Occasionally, information on the Services may contain errors, inaccuracies, or omissions, including in product descriptions, prices, promotions, delivery charges, delivery times, or availability. 

We may correct errors, update information, or cancel an order before it is accepted if the information was inaccurate or incomplete. If we discover an obvious error after accepting your order, we will contact you and give you a reasonable option, such as continuing at the correct price or cancelling for a refund, where required by law. 

SECTION 14 – PROHIBITED USES 

You may use the Services only for lawful purposes. You must not use the Services: 

  • to break any applicable law or regulation; 

  • to infringe our intellectual property rights or anyone else’s rights; 

  • to submit false, misleading, abusive, defamatory, harmful, or unlawful content; 

  • to transmit viruses, malware, spam, phishing attempts, or harmful code; 

  • to scrape, copy, extract, resell, or exploit the Services without permission; 

  • to interfere with, bypass, or undermine the security or operation of the Services; 

  • to impersonate another person or misrepresent your identity; 

  • to harass, abuse, threaten, intimidate, or harm our staff, partners, customers, or other users. 

We may suspend or restrict access to the Services where we reasonably believe these Terms have been breached or misuse has occurred. 

SECTION 15 – AUTOMATED TOOLS AND AGENTS 

You must not use bots, scrapers, automated agents, AI agents, or similar tools to access, interact with, scrape, purchase from, or otherwise use the Services in a way that breaches these Terms, overloads the Services, bypasses security measures, misrepresents the source of requests, or interferes with other users. 

We may use reasonable technical measures to restrict automated access where necessary to protect the Services, our business, or our customers. 

SECTION 16 – TERMINATION OR SUSPENSION 

We may suspend, restrict, or terminate your access to the Services if we reasonably believe you have breached these Terms, misused the Services, acted unlawfully, or created a security, fraud, or operational risk. 

Termination or suspension does not affect rights or obligations that arose before termination, including payment obligations for accepted orders, refund rights, consumer rights, intellectual property rights, and limitations of liability. 

SECTION 17 – DISCLAIMERS AND CONSUMER RIGHTS 

We provide the Services with reasonable care and skill. We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free. 

Product information and general content on the Services are provided for general information. You should follow the product instructions supplied with the product. 

Nothing in these Terms excludes or limits your legal rights in relation to goods that are faulty, not as described, not of satisfactory quality, or not fit for purpose. 

To the extent permitted by law, we exclude warranties and conditions that are not required by law. However, we do not exclude or limit any rights or remedies that cannot legally be excluded or limited. 

SECTION 18 – LIMITATION OF LIABILITY 

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory consumer rights, or anything else that cannot legally be excluded or limited. 

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen or if both you and we knew it might happen when the contract was made. 

We are not responsible for losses that are not foreseeable, or for business losses such as lost profits, lost revenue, business interruption, or loss of business opportunity where you are using the Services as a consumer. 

We do not exclude responsibility for products purchased from Morning Vibe where the law says we are responsible as the seller. 

SECTION 19 – YOUR RESPONSIBILITY FOR MISUSE 

You may be responsible to us for reasonable losses, costs, or claims we suffer as a direct result of your unlawful use of the Services, your deliberate or negligent breach of these Terms, or your infringement of our rights or someone else’s rights. 

This section is intended to apply only to the extent permitted by law and does not remove your statutory rights as a consumer. 

SECTION 20 – SEVERABILITY 

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The rest of these Terms will continue to apply. 

SECTION 21 – WAIVER AND ENTIRE AGREEMENT 

If we do not enforce a right under these Terms immediately, this does not mean we have waived that right. 

These Terms, together with any policies referred to in them, form the agreement between you and us for your use of the Services and purchases from our store. This does not exclude any rights or commitments that cannot legally be excluded. 

SECTION 22 – ASSIGNMENT 

You may not transfer your rights or obligations under these Terms to anyone else without our written agreement. 

We may transfer our rights and obligations under these Terms to another organisation, for example if we restructure or sell our business. If this happens, we will ensure the transfer does not reduce your rights under these Terms or under consumer law. 

SECTION 23 – GOVERNING LAW AND DISPUTES 

These Terms are governed by Scots law. 

If you live in Scotland, you can bring legal proceedings in the Scottish courts. If you live elsewhere in the United Kingdom, you may also have the right to bring proceedings in your local courts or rely on mandatory consumer protections that apply where you live. 

Before starting formal proceedings, please contact us at official.morning.vibe@gmail.com so we can try to resolve the issue. 

SECTION 24 – CHANGES TO THESE TERMS 

You can review the current version of these Terms on this page at any time. 

We may update these Terms from time to time. Changes will apply from the date they are posted or the date stated in the notice. Changes will not reduce your rights in relation to an order we have already accepted unless the law allows it or you agree. 

Your continued use of the Services after changes are posted means you accept the updated Terms for future use and future orders. 

SECTION 25 – CONTACT INFORMATION 

Questions about these Terms should be sent to us at official.morning.vibe@gmail.com 

Our contact information is: 

MORNING VIBE 

Trading as: Morning Vibe 

Carlo Sambucci & Umberto Sambucci 

Email: official.morning.vibe@gmail.com 

Address: 2/2 6 Rupert Street, G4 9AR, Glasgow, United Kingdom 

VAT number: GB522660705