Shipping policy
Shipping Policy
Last updated: 3 September 2026
This Shipping Policy explains how orders placed through Morning Vibe® are processed, shipped and delivered.
Order Processing
Once your order and payment have been successfully received, your order will be sent to our fulfilment partner for processing and delivery.
Orders may be processed and delivered seven days a week.
The delivery estimates shown below are estimated click-to-delivery times, meaning they include the time required to process, prepare and deliver your order.
During particularly busy periods, promotions, product launches, seasonal peaks or circumstances outside our reasonable control, delivery may take slightly longer than estimated.
Delivery Options
We currently offer the following delivery options:
Standard Delivery: Free – estimated delivery within 2–3 calendar days.
Next Day Delivery: £4.99 – estimated delivery within 1 calendar day, where available.
Next Day Delivery is available subject to order timing, stock availability, delivery location and the delivery estimate shown at checkout.
Our fulfilment network operates seven days a week; however, availability of a particular delivery speed may vary depending on your address, when your order is placed and other operational factors.
Available delivery options, prices and estimated delivery times will be shown at checkout before you place your order.
Delivery Locations
We currently deliver to addresses within the United Kingdom only.
If your address is outside our available delivery area, you may not be able to complete checkout.
Certain UK addresses or locations may also have different delivery options or estimated delivery times depending on carrier availability.
Delivery Estimates
Delivery times are estimates unless we specifically state otherwise at checkout.
We aim to deliver all orders within the estimated timeframe shown when you place your order. However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including severe weather, industrial action, carrier disruption, unsuccessful delivery attempts or other unexpected events.
If a significant delay occurs, please contact us and we will work with our fulfilment or delivery partner to resolve the issue.
Nothing in this Shipping Policy affects your statutory rights, including your rights where goods are not delivered within an agreed timeframe.
Fulfilment Partners
Morning Vibe® uses third-party fulfilment and delivery partners to store, prepare and deliver orders on our behalf.
This includes Amazon fulfilment services, depending on stock location and the delivery service selected.
Although a third-party fulfilment or delivery provider may handle your parcel, your purchase is made from Morning Vibe®, and your contract of sale remains with us.
If there is a problem with your delivery, please contact Morning Vibe® rather than the fulfilment provider so that we can assist you.
Tracking
Where tracking is available, tracking information will be sent to the email address or phone number provided with your order.
Tracking information may also be available through your order details or customer account where applicable.
Please ensure that your contact details and delivery address are complete and accurate before placing your order.
Incorrect or Incomplete Addresses
You are responsible for providing a complete and accurate delivery address when placing your order.
If an order cannot be delivered because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal of delivery or failure to collect the parcel from a designated collection point, the parcel may be returned to our fulfilment partner.
If this happens, please contact us. Where appropriate, we may arrange redelivery.
If redelivery is required because incorrect or incomplete delivery information was provided by you, we may ask you to cover any reasonable additional delivery costs before the order is sent again.
This does not affect your statutory consumer rights.
Lost or Delayed Parcels
If your order has not arrived by the estimated delivery date shown in your order or tracking information, please contact us at official.morning.vibe@gmail.com with your order number.
We will investigate the delivery with our fulfilment or delivery partner and work with you to resolve the issue.
Where an order is confirmed as lost in transit, we will arrange an appropriate resolution, which may include a replacement or refund.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible at official.morning.vibe@gmail.com.
Where possible, please include:
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your order number;
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a brief description of the issue; and
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photographs of the damaged packaging and/or product.
This information helps us investigate the issue with our fulfilment or delivery partner and arrange an appropriate resolution.
Your statutory rights in relation to damaged or faulty goods are not affected.
Risk During Delivery
Morning Vibe® remains responsible for the goods while they are being delivered to you.
For consumer orders, the risk of loss or damage generally remains with us until the goods have been delivered into your physical possession, or into the possession of a person identified by you to receive them.
This does not affect your statutory rights.
International Delivery
We do not currently offer international delivery or sell Morning Vibe® products for delivery outside the United Kingdom through our online store.
Contact Us
If you have any questions about shipping, tracking or delivery, please contact us:
Morning Vibe®