Refund policy

Return & Refund Policy

Last updated: 3 September 2026

At Morning Vibe, we want you to be happy with your purchase. If something isn’t right, we offer a straightforward 30-day returns policy in addition to your rights under UK consumer law.

This policy applies to orders placed directly through the Morning Vibe Shopify online store.

1. Our 30-Day Return Policy

You may request a return within 30 days of receiving your order.

You do not need to provide a reason for a standard return, although we may ask why you are returning the product to help us improve our products and service.

We accept returns regardless of whether the product has been opened, tried or used. The product does not need to be unopened or in its original packaging to qualify under our 30-day returns policy. 

This 30-day policy is in addition to, and does not affect, your statutory rights.

2. How to Request a Return

Please do not send your Morning Vibe back without contacting us first.

To start a return, you can:

Please provide:

  • your order number;

  • the email address used to place the order;

  • the item or items you wish to return; and

  • where relevant, a brief description of any fault, damage or issue.

If you cannot locate your order number, please contact us with enough information for us to identify your purchase.

Once your return has been arranged, we will provide you with the appropriate return instructions, return authorisation information and a prepaid return postage label.

Please do not return products to our Glasgow business address. Returns are processed at a separate returns processing centre, and the correct return address will be provided when your return is arranged.

3. Return Postage

Morning Vibe will cover the cost of return postage for approved returns.

We will provide you with a prepaid return label and instructions on how to send the item back.

Please use the return method and label we provide. If you arrange an alternative postage service yourself without agreeing this with us beforehand, we may not be able to reimburse the additional postage cost unless we are legally required to do so.

We recommend keeping your proof of postage until your return and refund have been completed.

If there is an issue locating or tracking your return, we may ask you to provide proof that the parcel was handed to the carrier, such as a Post Office or courier receipt.

4. Returning Your Item

After requesting a return, please send the item back using the instructions and prepaid label we provide.

Where possible, please return the Morning Vibe device in its original Morning Vibe packaging box only. If you wish, you may place the original Morning Vibe box inside an envelope or other suitable outer packaging before attaching the prepaid return label.

Please do not return the Morning Vibe inside the larger Amazon delivery packaging in which your order arrived. The Amazon delivery packaging is larger than the Morning Vibe original packaging, and using it may make the parcel too large for the prepaid return label. This may cause problems with postage, acceptance by the carrier or processing of your return.

If you no longer have the original Morning Vibe packaging box, you may return the device itself in a suitable envelope. Please attach the prepaid return label securely to the envelope and ensure that the device is protected from damage during transit.

Where you are exercising your statutory right to cancel an online purchase, you should return the goods without undue delay and no later than 14 days after telling us that you wish to cancel.

Also for returns made under our additional 30-day returns policy, please return the goods without undue delay and no later than 14 days after telling us that you wish to cancel.

Please make sure any return authorisation paperwork or information we provide is included with the parcel where requested. This helps our returns processing centre identify your return correctly.

5. Faulty, Damaged or Incorrect Products

If your Morning Vibe arrives damaged, you receive the wrong item, or you believe the product is faulty, please contact us as soon as possible.

Where possible, we ask that delivery damage or an incorrect item is reported within 48 hours of delivery. This helps us investigate the issue quickly.

The 48-hour period does not limit or remove any of your statutory consumer rights if you contact us later.

Depending on the issue, we may offer:

  • troubleshooting or product support;

  • a replacement;

  • a return; or

  • a refund.

For certain issues, we may suggest some simple troubleshooting before arranging a return. However, this does not remove any statutory right you may have to reject faulty goods, request a repair or replacement, or receive a refund.

Morning Vibe will cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

6. Your Rights if a Product Is Faulty

Products sold by Morning Vibe must be as described, of satisfactory quality and fit for purpose as required by UK consumer law.

If a product is faulty, your legal rights may include the right to reject it and receive a refund within the applicable statutory period, or the right to request a repair or replacement.

Your rights relating to faulty products can continue beyond our voluntary 30-day returns period.

Nothing in this Return & Refund Policy limits your rights under the Consumer Rights Act 2015 or other applicable UK consumer law.

7. Replacements

If a product is faulty or damaged, we may arrange a replacement where appropriate.

A replacement for a faulty or damaged product is separate from a standard exchange.

We do not currently offer a general exchange service for unwanted products. If you wish to return an unwanted item and purchase another, please return the original item for a refund and place a new order separately.

8. Partial Returns

If your order contains more than one Morning Vibe, you may return some or all of the items.

You do not need to return the entire order in order to request a refund for an individual item.

Your refund will be calculated based on the amount actually paid for the item or items being returned, taking into account any applicable discounts or promotions.

9. Sale Items, Discounts and Promotional Orders

Items purchased during a sale, promotion or using a discount code are covered by the same return policy as full-price purchases unless expressly stated otherwise and permitted by law.

Refunds will be based on the amount actually paid for the returned item rather than its normal retail price.

10. When We Issue Your Refund

Our normal process is to issue a refund once your return has been received and recorded by our designated returns processing centre.

Once your return has been received, we will process the appropriate refund back through Shopify.

For returns made under your statutory cancellation rights, we will comply with the refund deadlines required by UK law. Where applicable, we will refund you without undue delay and no later than 14 days after the earlier of:

  • the date we receive the returned goods; or

  • the date you provide satisfactory evidence that you have sent the goods back.

For returns that fall outside the statutory cancellation period but are accepted under our additional 30-day returns policy, we will refund you without undue delay and no later than 14 days after we receive the returned goods.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after we have processed it.

11. How Refunds Are Paid

Refunds will normally be issued to the original payment method used to place the order.

We will not charge you a fee for receiving your refund.

If it is not technically possible to refund the original payment method, we will contact you to arrange an appropriate alternative.

12. Delivery Charges

Our standard UK delivery service is currently free.

If you cancel your entire order under your statutory cancellation rights, you are entitled to a refund of the standard delivery charge originally paid. As our standard delivery service is free, there is normally no additional standard delivery charge to refund.

If you selected our £4.99 Next Day Delivery service, the additional amount paid above the cost of our standard delivery service is not normally refundable when you simply change your mind, as UK cancellation rules require reimbursement only up to the cost of the least expensive standard delivery option.

This does not affect any additional rights you may have where the goods are faulty, damaged, incorrect or otherwise not supplied in accordance with the contract.

13. Your Statutory Right to Cancel an Online Order

Under UK consumer law, consumers purchasing goods online generally have the right to cancel their order without giving a reason.

For most goods, this statutory cancellation period ends 14 days after the day you receive the goods.

If an order contains multiple items delivered separately, the applicable cancellation period generally runs from receipt of the final item.

To exercise this right, you simply need to clearly tell us that you wish to cancel before the cancellation period expires.

You can do this by:

Our voluntary 30-day return policy gives you additional time beyond this statutory cancellation period.

14. Proof of Return

Please keep any return tracking information or proof of postage until your refund has been completed.

If we cannot locate your return, we may ask you for evidence that the product was handed to the carrier.

Where UK consumer law requires us to accept evidence that goods have been sent back for the purposes of calculating the refund deadline, we will do so.

15. Return Address

Please do not send returned products to our business address.

The appropriate return address and prepaid postage label will be provided after you contact us to arrange your return.

Sending a product to an address other than the one provided in your return instructions may delay the processing of your return.

16. Contact Us

If you have any questions about a return, refund, faulty product or replacement, please contact:

Email: official.morning.vibe@gmail.com

Business: MORNING VIBE T/A Morning Vibe
Business address: 2/2 6 Rupert Street, Glasgow, G4 9AR, United Kingdom